This Privacy Policy explains how Renew Wellness Spa collects, uses, and protects your information when you visit our website or use our services. We respect your privacy and are committed to handling your information with care.
1. Information We Collect
Information You Provide
- Name, email, phone number
- Appointment details and service preferences
- Payment information (processed securely through third-party processors)
- Health-related information you share for safe treatment (medical conditions, allergies, medications)
- Messages sent via SMS, email, or contact forms
- Photos, reviews, or testimonials you submit
Information Automatically Collected
When you visit our Website, we automatically collect:
- Device information (browser type, operating system, device type)
- IP address and approximate location
- Pages visited, time spent, clicks, and scroll depth
- Referring website and marketing campaign source (UTM parameters)
- Cookie data
2. Tracking Technologies We Use
Meta (Facebook) Pixel
Our Website uses Meta Pixel to track visitor behavior and measure advertising effectiveness. This allows us to show relevant ads on Facebook and Instagram to people who have visited our site. You can opt out at facebook.com/settings/ads.
Analytics
We use analytics tools to understand how visitors interact with our Website, including which pages are viewed, which buttons are clicked, and how long visitors stay. This data is aggregated and used to improve our services.
Cookies and Local Storage
We use cookies and browser local storage to:
- Remember your preferences
- Track marketing campaign attribution (UTM parameters)
- Improve site functionality
- Enable retargeted advertising
You can control cookies through your browser settings. Disabling cookies may limit site functionality.
Third-Party Services
We use the following third-party services that may collect data:
- Square (payment processing and booking)
- GoHighLevel (customer management and messaging)
- Google Maps (directions and location)
- Cherry (financing applications)
Each service has its own privacy policy governing how they handle data.
3. How We Use Your Information
We use your information to:
- Schedule and deliver your appointments
- Process payments
- Send appointment confirmations and reminders
- Respond to inquiries
- Provide customer service
- Send promotional communications (with your consent)
- Improve our Website and services
- Comply with legal obligations
4. SMS & Text Message Communications
When you text our phone number or provide your number through our website:
- You consent to receive text messages from Renew Wellness Spa
- Messages may include appointment confirmations, reminders, promotions, and business communications
- Message and data rates may apply
- Message frequency varies
- Reply STOP to opt out at any time
- Reply HELP for assistance
- Your phone number will not be sold or shared with third parties for their marketing
5. How We Share Your Information
We do not sell your personal information. We may share limited information with:
- Service providers (payment processing, scheduling, messaging platforms)
- Legal authorities when required by law
- Business successors if we sell or transfer our business
6. Data Security
We take reasonable precautions to protect your information:
- Sensitive data (payment info) is encrypted and processed through PCI-compliant providers
- Access to personal information is limited to employees who need it
- We use industry-standard security measures including SSL encryption
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
All Users
You may:
- Request a copy of information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Ask questions about how your data is used
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request disclosure of data collected, used, or shared
- Right to Delete: Request deletion of personal information we hold
- Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Receive equal service regardless of exercising your rights
To exercise these rights, contact us using the information at the bottom of this page.
8. Children's Privacy
Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13. Parents booking services for minors (such as Teen Facials) provide consent on behalf of their child. Parents may review or delete their child's information at any time.
9. Health Information
Information you share about your health (for treatment safety) is kept confidential and used only for providing appropriate services. We are not a HIPAA-covered entity, but we handle health information with care and do not share it beyond what is necessary for your treatment.
10. Third-Party Links
Our Website may link to other websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
11. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date indicates when changes were last made. Significant changes will be communicated through our Website or by email.
12. Contact Us
Questions or requests regarding your privacy should be directed to:
Renew Wellness Spa, LLC
1485 W Shaw Ave, Fresno, CA 93711
Phone: (559) 614-7597
Email: [email protected]
For California privacy requests, please specify "CCPA Request" in your communication.